Grievance Redressal / Complaints

1. Grievance Redressal / Complaints

Users and Creators can contact FanMint regarding issues related to the FanMint platform and services, including:

Payment issues
Failed, duplicate or transaction issues
Account issues
Technical issues
Access or redirect issues
Refund-related issues
Other FanMint platform-related complaints
Creator-related platform support
Business and partnership enquiries

2. FanMint's Responsibility

FanMint is responsible for addressing and reasonably resolving issues that are within the FanMint platform and services, including its payment, transaction confirmation and access facilitation mechanisms.

3. Creator-Related Complaints

If a complaint relates to a Creator's external channel, group or community, including content, communication, Creator behaviour, activities, services offered by the Creator, adult or sexual content or activities, or inappropriate or illegal content or activity, the Creator is primarily responsible for the same, subject to applicable law.

4. Third-Party Platforms

FanMint does not control, manage or moderate the Creator's external channel, group or community.

Users may also need to report content or activity directly to the relevant third-party platform where it occurs.

5. Contact

Email for grievances and support: team@fanmint.in
Legal Entity: Akash Enterprises
Address: UG-6, Upper Ground Floor, Devika Tower, Nehru Place, New Delhi – 110019, India